Provide the best customer service experience via providing clients with best of the best websites , applications , software as service , web hosting and customizations.

Objectives

  • Experienced technologist with 4  years of hands-on experience in data security, network operations, and administration.
  • 3 years of customer service experience.
  • Excellent communications and interpersonal skills.
  • Proficient with all Microsoft Office applications.
  • Experience working with HTML/CSS markup languages and Google SEO.
  • Extensive knowledge of multiple operating systems, including Windows 2000, 2003 Server, 2008 Server, XP, Vista, Unix, and most distribution of Linux (Fedora, CentOS, Suse, Ubuntu,).
  • Experience working with Drupal, WordPress, Modx, Oscommarce and other CMS’s
  • Website development solutions  including PHP, MySQL, ASP, MS SQL, C#, Javascript, Flash, and more.

Qualifications

Portfolio

  • Business partner in Imagination Team the leading technology company provides the best software solution for web and cloud computers systems.
  • Owner of al-arabhosting a company that provide web hosting solutions for middle east and Asia
  • Owner of alarab vision a company provide software as service for middle east and create new applications for Arabic market.

Company

Overland Storage, Inc. 2009-2010
4820 Overland Avenue, San Diego, CA 92123
www.overlandstorage.com
Technical Customer Service Rep

Responsible for supporting the call center and e-mail response functions for the technical support department.  Directs telephone calls and/or written inquiries to appropriate personnel.
Answer incoming calls to technical support averaging less than 1 minutes and 30 seconds per month.
Transfer sales or RMA status inquiries to the proper department.
Log all incoming inquiries into call tracking database assigning the correct severity.
Collect and record or validate all client required information into database.
Responding to all technical inquiries sending our canned responses as required.
Answer “simple question” and next level complex questions utilizing the knowledge center then closing ticket when incoming call volume allows.

Retrieve messages from the telephone voice mailbox and log them into the call tracking database assigning the correct severity.
Forward calls to Level 2 TS representatives as required and track Sev 1 tickets for L2 response.
Request RMAs for simple issues.

Carinet, Inc. 2006-2009  San Diego, CA
8929 Complex Drive San Diego, CA 9212
Customer Service Engineer Level 2

Support over 5,000 Windows and Linux servers on the California Regional Intranet (CariNet) network; ensure 99.999% server uptime; configure and install custom operating system images locally and remotely using PXE; set up RAID arrays; troubleshoot network problems (connectivity, DNS, email routing, etc.) using Linux and Windows command line tools; set up DNS records; build servers to specs designated by customers; engage customers using AltiClient phone system and SugarCRM; deal with customer issues using in-house ticketing system and wiki; configure and install cPanel with WHM and Plesk; created new support position that interfaced between the sales and provisioning departments to ensure timely support and implementation of customer orders.

Employment

EDUCATION:  Currently not attending any school

  1. San Diego State University  2005-present San Diego, CA
    Upper division class in Political Science
  2. Grossmont College   2001-2005 San Diego, CA
    Pursuing a A.S. degree in Political Science and Media Communications
  3. ALI-American language Institute- San Diego State University 2000-2001 San Diego, CA  Diploma in English as second language
  4. Rewi High School 1997-2000 Muscat, Oman
    Graduated high school with 3 years diploma

    Education

    English,  Arabic,  and Hindi

    Languages

    References available upon request !

    References

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    I specialize in creating websites geared to come up high in the search engines through proven search engine optimization methods. I also provide Internet marketing consulting services to help companies looking to grow their business through the Internet. My goal is not simply to design a website instead build a good business relationship with my clients whom i consider to be future friends. Their success consider my success and it is important to me.

    Currently i work with small to medium sized businesses who are looking to dominate their market on the search engines or in need to grow their business in internet. I work with one customer at the time so i can grantee 100% results.

    I am experience working with Drupal, WordPress, Modx, Oscommarce and other CMS’s.  I can grantee you that you will like my work and you will request for more website design and upgrades.

    I do website development solutions also that fit your customized needs, including PHP, MySQL, ASP, MS SQL, C#, Javascript, Flash, and more.

    My goal is to work with our clients for life. The only way i can accomplish that is to do everything i can to make sure their online business and marketing campaign is successful and they have great looking website.

    About Me

    If you want to speak with me about a possible project, please fill out the form below. I am excited to work with you! I am always excited to offer my design and business solutions for new customers. I want to deliver products to serve your customers’ goals in the best way.

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